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Music streaming in Asia-Pacific: 8 unskippable statistics for brands 

music streaming apac

Globally, consumers are streaming more music than ever before, racking up an average of 1 hour 38 minutes a day. That’s longer than a soccer match, Lindsay Lohan’s Netflix Christmas movie, and in many Western households, the time it takes to speak to relatives again after a ruthless game of Monopoly.

But how do consumers in the Asia-Pacific (APAC) region differ from the rest of the world when it comes to music streaming trends? We’ve dug into our data, and the insights are pretty fascinating. 

Here are the 8 biggest music streaming statistics in APAC worth adding to your brand’s playbook.

1. Average daily music streaming time in APAC has risen by 26 minutes

How much time do consumers in APAC spend on music streaming services? Since 2017, average daily streaming time has continued to climb. We saw a slight dip in 2021, but that’s probably a side effect of post-lockdown behaviors eating into digital time.

Music streaming services are becoming increasingly popular with Gen Z and millennials in APAC. Gen Z spend the most time streaming with an average of 1 hr 46 mins, while millennials stream for around 1 hr 41 mins. 

Between Q1 and Q3 2022, those figures rose by 9 minutes and 4 minutes respectively.

Interestingly, music streaming wasn’t as popular as broadcast radio in APAC until the pandemic shook things up. Brands shouldn’t rule out this older audio format, as Gen Z are still tuning in for around 46 minutes of radio listening time every day.

Music streaming growth is slow, but it’s happening – most likely driven by APAC’s booming creator economy. A study by Adobe found the region has gained over 165 million creators in the last two years, with a 48% rise in creators in Australia. Our advice? Watch this trend.

2. 1 in 10 baby boomers in APAC discover brands via ads on music streaming platforms

Younger audiences may be leading the way with music streaming in APAC, but it’s well worth watching baby boomers too. They spend an average of 46 minutes listening to music streaming services every day. 

That’s a 23 minute decline since the peaks seen during lockdowns (when baby boomers were, surprisingly, the primary audience driving music streaming growth), and this generation now falls behind their LatAm and MEA counterparts. But they’re still some way ahead of baby boomers in Western regions (Europe and North America), with 1 in 10 saying they discover new brands via ads on music streaming services.

It’s clear these services remain an important touchstone for brands to target consumers in the APAC region, and baby boomers should be a key focus to drive more ad revenue.

3. Outside China, 48% of consumers in APAC use Spotify monthly

When it comes to the most popular music streaming services, key players in APAC vary by country. In China, Tencent Music Entertainment Group (TME) has been dominating the music streaming scene for some time, but saw a significant drop in engagement in Q3 2022:

  • QQ users fell from 60% to 37%
  • Kuguo users fell from 39% to 28%
  • Kuwo users fell from 32% to 20%

TME hopes to recapture these audiences by enriching platform experience, with new rollouts like Kugou’s scenario-specific music options, and QQ’s partnership with sound quality pros, Dolby Atmos. Swiftie fandom might have helped too.

Outside China, Western platforms are gaining market share. Spotify is the top music streaming service in APAC, with 48% of consumers using the platform monthly. YouTube Music isn’t far behind either, used monthly by over 1 in 5 consumers in APAC.

Spotify’s most popular in the Philippines (71%), Indonesia (57%), and India (57%), while in Thailand and Vietnam, homegrown services like JOOX and Zing MP3 are currently beating the streaming giant. That said, Spotify is catching up in these latter regions – with monthly engagement growing by 37% in Thailand and 41% in Vietnam.

4. Over 1 in 3 Gen Z/millennials are interested in streaming events

What’s driving the APAC music streaming market? The creator economy. Individuals in APAC are 19% more likely than those from any other region to consider themselves a musician or audio creator. They’re also 15% more likely than individuals in other regions to listen to music to inspire their own. 

Zooming in by generation, the number of Gen Z who consider themselves a musician or content creator has grown 7% since this time last year, and over 1 in 3 Gen Z and millennials say they’re interested in streaming events. 

This is a huge opportunity for services offering “go live” features to attract younger audiences in APAC who are looking to express themselves creatively through music content.

5. Over a quarter of consumers in APAC listen to platform-curated playlists

In terms of music preferences, consumers in APAC prefer albums to mixed playlists, and are 11% more likely to feel this way than individuals from other world regions. 

But don’t write off your custom playlists just yet. 26% say they like to listen to playlists curated by platforms. Consumers in APAC are also:

  • 22% more likely to want to listen to playlists created by celebrities
  • 14% more likely to want to listen to DJ sets or mixes. 

Just under 1 in 5 Gen Z consumers in APAC say they most enjoy listening to playlists created by celebrities – a figure that’s remained stable over the last two years. Meanwhile, the number who prefer listening to their own playlists is down 16%. 

This is a great opportunity for brands to tap into influencer marketing, using partnerships to engage audiences and drive loyalty through music content. There seems to be a shift in behavior happening among APAC consumers, who increasingly search for new music and other audio content for inspiration. 

Brands like Heineken are taking note, with their “Refresh Your Music, Refresh Your Nights” campaign. 41% of consumers in APAC say they listen to their own playlists as a go-to on streaming services, so raising brand awareness is key to getting new tracks added to those lists.

6. 90s is the most popular music genre in APAC

Love throwback jams? So do people in APAC. 90s music is their top genre, especially among Gen Z. That’s even more interesting when you compare them to Gen Zers in Europe, MEA, and North America, who say hip-hop/rap is their top music genre.

Another insight you might not expect? Across the 50 markets we track, Thailand’s consumers are the most likely to listen to indie music. 

Considering Bangkok is home to the famous Maho Rasop indie music festival, which has seen the likes of Bombay Bicycle Club, The Horrors, and King Gizzard and the Lizard Wizard grace its stage over the years, that actually makes a lot of sense.

Thanks to the likes of BTS, South Korea’s answer to One Direction, K-Pop is having its moment across the globe. Our Q3 2022 data shows 18% of consumers in APAC listen to this genre, versus 11% across the rest of the world. 

All eyes are now on BLACKPINK, who made US billboard history as their latest album “BORN PINK” became the longest-charting 2022 album by a female K-Pop artist, charting for 9 consecutive weeks. Band member LISA has also become the fastest Asian solo artist to surpass 1 billion Spotify streams.

7. India streams the most music in APAC

Looking at countries in APAC, India and Thailand stand out for streaming time across all 50 markets we track. Consumers in India are the third biggest music streamers in the world, listening to over 2 hours every day on average. 

They’re also the country most likely to discover artists before they’re popular. Ideal for independent musicians looking to crack the market.

It’s a similar story with podcast consumption in APAC. India are the top listeners, enjoying an average of 82 minutes every day. They’re closely followed by consumers in Thailand, who tune in for around 73 minutes daily. 

If music streaming isn’t a relevant channel for your brand to tap into, there’s a clear use case for targeting consumers in APAC through podcasts.

8. 25% of consumers in APAC follow brands or musicians on social media

What role does social media play in the music streaming market? A pretty big one actually. Around 1 in 4 consumers in APAC follow brands, singers, or musicians on social media. That kind of exposure is driving the streaming market, trending songs, and much of what we hear in the charts today.

Competition is hot, and new challengers whose platforms integrate music streaming with social media are really starting to turn heads. We’ve seen this with TikTok’s popularity in the West with trending songs, and it’s the same story in APAC too. 

Social media platform integrations are key to driving growth and engagement, especially in Chinese media. TME struck a deal with NetEase earlier this year that allows consumers to share songs on Tencent’s service, WeChat – which also happens to be China’s biggest social messaging app.

This is likely in response to the drops in user engagement rate we mentioned earlier, along with the arrival of challenger app, Qishui Yinyue. Owned by ByteDance, it links up with Douyin (the Chinese version of TikTok) for integrated social media and music streaming. 

The takeaway here? Seamless, engaging, and entertaining user experiences will oust the competition and pave the way to success.

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Advertising effectiveness: everything you need to know

With more consumers taking control and opting out of advertising they don’t want to see, brands need to know how to make sure their marketing strategy hits the mark, with the perfect mix of reach and relevance.

Despite it being easier for brands to pre-test ideas before launching a full-blown ad campaign, this only tells you what might get consumers’ attention. 

After your strategy has played out, what happens then?

To see if your efforts were successful, you’ll need to measure advertising effectiveness.

What is advertising effectiveness?

Advertising effectiveness is a method used to determine if a brand’s marketing efforts are hitting the mark with its target audience and whether it’s getting the best returns. 

It enables brands to measure the strengths, weaknesses, and ROI of specific advertising campaigns, so the company can adjust accordingly.

It’s during a post-campaign analysis of performance that real, actionable insights are revealed; insights with the power to supercharge future advertising strategies.

Why should brands measure ad effectiveness?

Ad effectiveness is a vital strategy for brands looking to understand the impact of their ads on the audiences they want to influence.

It’s what helps companies truly understand the reach of their campaigns so they can focus on the elements that were successful and apply them to future efforts. 

How to measure advertising effectiveness?

1. Use survey data to identify the real reach of your marketing campaign  

‘Reach’ refers to the number of people who actually saw a company’s advertising.

It’s easier to measure the reach of some ad types over others.

For example, TV media planners have a strong idea of the number of people who will be watching at a certain time, and can safely estimate how many will see it. 

Digital ad reach is harder to quantify. This is where survey data comes in. It enables you to identify people who have seen the ad, ask them about their experience, and most importantly, whether they remember the brand.

2. Find the frequency sweet spot

You need to track the frequency of your exposure. 

Advertising effectiveness data helps you find the ‘sweet point’ of exposure. 

This is the perfect number of impressions before an ad has the desired effect, and before over-exposure and fatigue kick in.

It takes passively-derived analytics and active survey data to get a true sense of whether something is working.

3. Evaluate the true impact of your campaign against your goals

Knowing what advertising success looks like for your ad is crucial. 

Whether your ad aims to build brand affinity, brand equity, push a promotion or sell a specific product, collecting the right data is key. Survey data enables you to ask precise questions of your audience that behavioral data could only allude to, such as: 

  • What brand was featured in the advertisement shown?
  • On a scale of 1 to 5, with 1 being ‘disliked very much’ and 5 being ‘liked very much,’ how much did you like this advertisement?
  • To what extent do you agree the advertisement conveyed the following message (with statements)?
  • After seeing the advertisement, how likely are you to recommend the brand to others?

The overall benefit is being able to clearly see to what extent your campaign had the desired impact on a large sample of your audience, from which you can make broader assumptions.

4. Measure ROI with confidence

ROI and impact are heavily linked, but the two aren’t the same. The desired impact will lead to a positive ROI.

If you don’t know why that campaign resonated with your audience, what’s the point?

That’s why when it comes to measuring advertising effectiveness, data must be collected separately for both.

 5. Identify which campaign metrics need improvement

The key for any brand wanting to improve the quality of its digital campaigns is to move beyond the use of behavioral analytics and vanity metrics alone towards a more holistic and tell-all solution.

Our standard 10-minute survey template captures both brand and evaluation metrics. The brand section seeks to understand the increase of KPIs, whereas the content evaluation deep dives into the individual creatives and their impact so you get a 360-degree view of campaigns performance.

6. Identify which media types are most valuable

Most campaigns have multiple creatives and media from social ads and banner ads to video ads and more. Our tagging technology enables you to see which specific media was most effective. Being able to differentiate media types in this way helps you really zone in on what the strongest and weakest elements are.

What are the best metrics to track your ad success?

Survey data enables you to get feedback on how your ads are performing, directly from the consumers you’re targeting. A control (consumers who have not seen the ad) versus exposed (consumers who have seen the ad) methodology is used to measure differences in opinion and uncover hard metrics on brand lift.

The combination of active and passive data can’t be beaten.

It eliminates gaps in visibility and removes the temptation to treat assumptions as fact.

By surveying a mix of people who have and haven’t seen your campaign, you’re able to:

  • Determine if your ads are reaching the right people
  • Find out if they’re having the desired effect on your target audience
  • See if they’re shifting perceptions in the right direction
  • Work out if they’re guiding customers along the path to purchase
  • See which attributes of the campaign and the advertisements are the most effective
  • Uncover newer audiences that you may not have been aware of 

The control versus exposed method helps brands quantify the impact of their advertising over various time periods.

The exposed and control are both sent an identical, bespoke survey, framed around the ad campaign objectives and the brand metrics you want to measure. The difference in opinion between these two groups is essentially what quantifies the impact of your campaign.

To strengthen the comparison, the control are recruited to be demographically aligned to the exposed audience.

What’s more, combining advertising effectiveness with our audience validation solution makes it possible to receive daily updates about the reach of your campaign on our platform.

End-to-end campaign measurement in practice

Tequila Avión’s media agency, Fullsix, used this method to analyze the overarching effectiveness of their brand awareness advertising campaign.

The insights revealed during this process helped them ‘close the loop’ because they had the passive and active data they needed to back themselves. This meant Fullsix could demonstrate to the brand how to steer the next advertising activation towards an even better future for the brand.

Where some brands go wrong

There’s no rulebook on how to measure the overarching impact of a campaign. 

Not only do we put our trust in analytics, but it’s also what we rely on to gauge if our campaigns are having the desired effect. The reality is, with so many ad formats to implement and measure, the path to assessing advertising effectiveness accurately isn’t very clear-cut.

The same goes for measuring the effectiveness of individual channels within the campaign.

Brands will always differ in what they choose to measure, the way they measure it, and how they define what constitutes successful advertising.

Many rely on transactional, lifestyle, and behavioral data to understand their consumers, and website analytics to assess traffic and unique visitors.

But is this enough? What’s the best way to go about measuring advertising effectiveness? Consider these questions: 

  • Were your ads placed on the right channels?
  • Did the ads air for the right amount of time?
  • Was the messaging and creative compelling enough to the target audience?
  • Did the target audience get served the ad in the first place?

Believing analytics can answer these questions is only partly true because it can be very ambiguous. It’s not as accurate to make assumptions about audiences based on data that reflects devices and cookies, as opposed to real people.

For many brands, last touchpoint attribution is the holy grail. But, real people are complex, and relying on this data without context can skew the interpretation.

You might know a lot about your audience (and their behaviors), but if you’re not asking them directly, you’re not receiving vital information from them firsthand.

The bottom line

Measuring advertising effectiveness is about merging the formulaic with the emotive – combining hard data from digital analytics, with survey data about people. 

In today’s competitive landscape, clued-up brands are the ones that will stand the test of time.

There’s no other way for brands to gain a 360-degree view without running research that proves the value of the investment. 

Want to know more about our data? Explore custom

International vs domestic vacations: Where are consumers heading in 2023?

Travel’s flight path has been up in the air for a while. There’s been various disruptions over the past three years – including the global pandemic, the war in Ukraine, the cost of living crisis, as well as the airport chaos during the summer. 

For vacationers themselves, many have had cancelations and rebookings to navigate. In the uncertain world we live in today, we explore what’s on the map for vacations in 2023. Using GWI Travel, we’ll give some first-class answers to the following:

  • Are staycations still a thing post-pandemic?
  • What does demand look like for overseas vacations?
  • What impact is the cost of living crisis having on vacationers’ travel dreams?  

Staycations aren’t going anywhere

The pandemic hit the travel industry pretty hard with various lockdown restrictions putting people’s plans at a standstill. Due to country entry restrictions as well as concerns about cancellations, many vacationers opted for trips closer to home. 

At the end of 2020, when many lockdown restrictions eased and the world opened up, there was a slight drop in the number of people purchasing a domestic vacation. But since then, the number has remained steady. 

In fact, 86% of vacationers have already started planning a domestic trip in the next 12 months.

The global pandemic accelerated the growth and acceptance of staycations, with many travelers who enjoyed a staycation during the pandemic coming to value them as highly as vacations to more distant destinations. 

For domestic vacationers, staycations offer the opportunity to get away from the daily grind, without the added stress of traveling too far or dealing with potential airport chaos. Out of all the reasons domestic vacationers choose to go on a trip in their own country, enjoying some rest and relaxation comes out on top. 

The airport chaos during the summer may have also put some people off going abroad. Back in July, 77% who planned to take a flight in the next 3 months said they were likely to adjust their travel plans, and a further 50% said they’d likely be taking a vacation somewhere closer.

For these individuals, domestic trips allow them to have a vacation that’s easier to plan and don’t carry the risk of canceled flights. 

International vacations are irreplaceable to many

While the pandemic made some realize the joys of staying closer to home, it made others impatient to explore the world.

As a result, summer 2022 became the summer of the “revenge vacation” and it’s looking like that’s not likely to change in 2023.

Revenge vacations are the result of people being unable to travel for so long – they’re going bigger, more expensive, or further afield. 

The “go big or go home” mentality has made premium adventures a top trend predicted in 2023, with vacationers likely to up the ante when it comes to, not just the length of their trip and the distance traveled, but also quality of their accommodation and their experiences. 

Millennials are a key audience here; not only are they more likely than other generations to be planning a vacation abroad in the next 12 months, but when they’re booking their vacations they’re more likely to look for options in and around the top price range. 

They’re also a key market for premium upgrades as they’re more likely than other generations to say they’d pay more for flights or travel. 

Once on vacation, millennials have the urge to splurge too – 31% say they’re likely to spend extra on duty-free shopping, and 23% like to indulge in a spa treatment or massage, more than any other generation. 

The pandemic has given vacationers an appetite to travel the globe, and it’s also reminded them of what they missed out on. 

Over two fifths of international travelers feel that vacations are either very or extremely important to them, citing it as one of their highlights of the year.

While this is probably partly due to better weather and the opportunity to treat themselves, for international vacationers experiencing a new place or culture is ranked as highly as relaxation when asked why they take vacations abroad. 

Experiencing a new place or culture when traveling abroad is particularly important to Gen Z and millennials, while it’s less important to baby boomers, who place rest and relaxation as their number one reason to take a vacation abroad. 

Marriott Bonvoy leaned into this idea with its post-pandemic campaign “The Power of Travel”, focusing on how travel can open people’s minds. The campaign involved a #TravelMakesUs tag on Twitter, which delivered more than a million views on their video in just a few days. The brand also got involved on TikTok too, encouraging influencers to create their own videos using Marriott’s song and hashtag. 

The campaign is likely to have been popular because it resonated with young people and why they travel. 

Despite the cost of living crisis, travel is still a priority

With inflation and a possible recession on the horizon, people are making cutbacks where they can. For some, this will mean fewer or smaller holidays – but not for all. 

Consumers who are looking to reduce their spending would rather spend less on out-of-home entertainment, luxury products, and clothing or shoes before they trim their vacation budget.

One of the trends we looked into as part of our annual Connecting the Dots report is what the 2023’s version of the “lipstick effect” might be – the purchases consumers are making to treat themselves during hard times. It turns out that travel is a big one. 

After being cooped up for so long, consumers are excited to get away and they’re not willing to scrap their plans. 

Not only are the past two years of lockdowns contributing to this feeling, but our data also suggests that people feel vacations are good for their mental health. 

When consumers in 12 markets were asked what currently brings them joy, 44% said travel. But when they were asked what may bring them joy in the future, travel shot to second place (55%), coming just after spending time with family (57%). Plus, in Brazil, Canada, Germany, Italy, and the UK, travel came out on top, which really shows the value many people place on vacations. 

It seems Gen Z feel they’ve missed out on travel experiences the most, as taking vacations is the top thing they feel would bring more joy to their lives in the future out of a list of ten options. 

That said, there are some things that travel providers should keep in mind if they’re to attract vacationers in the next year. 

The top thing vacationers want when it comes to booking a trip is free cancelation and rebooking, with easy cancelation and rebooking not far behind.

It’s important for travel providers to remember that while vacationers are impatient to travel again, we live in uncertain times, so people want to book with confidence. 

What brands need to know about travel in 2023:

  • Staycations are still big. The last two years have made many realize the beauty of staycations, and the further airport chaos of the summer is likely to have made people more cautious. For consumers who want a break from the hustle and bustle, but don’t want the stress of potential disruptions, staycations aren’t going anywhere.
  • Overseas travel is back in vogue. That said, two-thirds intend to travel abroad in the next 12 months, so travel chaos hasn’t deterred everyone. With so much pent-up demand, overseas travel is back on the map for many as they seek to make up for missed experiences. For some vacationers, this comes in the form of going all out with their next trip – whether that’s traveling further or opting for more luxury. 
  • Reassurance is a must. With the cost of living crisis, people are thinking about what to pare back on, but vacations aren’t at the top of the chopping block. Still, when booking a trip, the most important thing to vacationers is the flexibility to have free cancellation or rebooking. We live in uncertain times and people want to know they have a safety net in place, should they need it.
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Go big or stay home: the traveler’s budget in 2023

After being cooped up for the last couple of years, many travelers are making the most of the window between the end of the pandemic and the peak of the escalating economic situation, and going all out, while they still can. 

Right now, there’s a real sense of urgency around travel. As NPR warned at the end of October, “time is running out if you’re hoping to book a relatively inexpensive flight over the holidays”. 

Still, “it’s too expensive” is the main reason people give for not traveling in the year ahead, with 1 in 10 consumers saying they typically take a vacation abroad, but won’t this year. Clearly, money is curbing some people’s appetites. 

But for the majority who are still planning on traveling, how is the cost of living crisis likely to affect their budgets?

Here’s what we know about travelers’ preferences and priorities when it comes to budgeting from our latest GWI Travel data set.

People are finding the budget to get away

It’s impossible to avoid the elephant in the room when talking about budgets. The current economic climate means that consumers have been forced to re-prioritize spending habits, which in some cases means cutting treats from their household budgets. Over a third of consumers who believe that their cost of living has increased have spent less on vacations in the past 3 months. 

But, on the whole, travel has been creeping back up for a while, with the number purchasing a vacation or travel tickets increasing by 19% since mid-2021 outside of China. Even on a budget, Gen X and baby boomers ranked travel within their top 3 priority purchases, instead opting to cut back on spending elsewhere in the household budget.

And based on our travel data, this trend is set to continue. 90% of consumers say they’re planning a vacation in the next 12 months, and nearly three quarters of international travelers are planning to spend more or the same amount as they normally would.

For more than a third of travelers, a vacation away from home is the highlight of their year, a trip potentially months and thousands of dollars in the making. For others, multiple short trips to different cities help break up the year and enable them to experience a variety of cultures in short bursts. Whatever their preference, consumers seem to have fallen in love with going away again.

Brands are well aware of this. British Airways recently reminded everyone in the UK of why they love traveling, while Plum Guide urged people to make the most of the time they have left

Unlocking the traveler’s budget

So, where are they finding the money? The amount of disposable income consumers have available clearly influences their ability to book trips on a whim. Baby boomers are more likely to not save for holidays, while Gen Z and millennials are the most likely to save throughout the year, putting money aside for a vacation later on.

When booking vacations, the majority of consumers either opt for the cheapest or most reasonable options as opposed to going all out for the best experience. Travelers who consider search engines, online forums and price comparison sites to be the most important sources of information are much more likely to look for the cheapest options, showing they’re willing to put the research in to nab the best deal.

Price comparison sites such as Skyscanner make finding the best prices on travel only a few clicks away. Using sources like this to hunt for the best deals is second nature to Gen Z, the most likely generation to look for the cheapest options when looking to travel abroad.

It’s often understood that booking in advance yields the cheapest prices, so how does this play into travelers’ booking patterns? Travelers who book their transport for shorter vacations 6-9 months in advance are 56% more likely to look for the cheapest options. Meanwhile, those booking impulsive trips less than one month away are 46% more likely to go for the top of the range options. 

This adds up, as many younger consumers would rather plan ahead and do more cheap activities on a budget than one top-range excursion. 78% of Gen Z say they plan out what they’re doing each vacation day in advance at least sometimes, compared to 57% of baby boomers. This makes them a prime audience for apps like GetYourGuide, which offer a selection of reasonable activities. 

Little luxuries are front of mind

In the same way that people are making room for small luxuries at the moment, vacationers are generally treating themselves to nice food and days out on vacation, rather than business class flights that cost thousands or increasingly expensive rental cars.  

Other small luxuries such as shopping and leisure activities take precedence over accommodation, while more lavish spending like pampering are lower down the list.

Travelers who believe the economy of their country is going to get worse are significantly more likely to spend on factors affecting their experience at their destination (accommodation, meals, excursions), and are especially unlikely to prioritize spending on logistics such as flights/travel arrangements, or other things they might see as “unnecessary” spending like duty-free shopping.

However, this isn’t the case across all generations. Millennials are 13% more likely than everyone else to say they’d spend extra on flights/travel, for example. Baby boomers have a preference for sightseeing vacations, making this generation 24% more likely than average to spend on excursions at their chosen destination. These differences in spending priorities are important for travel providers to know, especially with so much uncertainty on the horizon.

This reminds us that the cost of living crisis is affecting everyone differently – both financially and psychologically. 

Even though flights are lower on the list overall, there’s been a 15% rise in North and Latin American consumers saying they fly first or business class at least every six months since 2018, with 21% of millennials saying they do this.

Looking to capitalize on this trend is American Airlines, who introduced “Flagship Suites” in September, which give customers sliding privacy doors and a bed. The airline’s also looking to increase premium seats by 45% before 2026. Meanwhile, Air Canada has announced it’s upgrading its in-flight services to include some luxurious offerings, such as meals created by esteemed chef Jérôme Ferrer.

Different vacationers have different priorities, too. Those with a relaxed vacation planned like beach lovers and sightseers are more likely to spend on leisure activities and shopping, whether that be duty-free, in the case of the former, or at the destination. Meanwhile, fitness holidaymakers are over 40% more likely to prioritize spending on transport, such as flights or rental cars.

Flexibility adds a sense of value

When it comes to offering value to consumers, it’s about more than just money. More flexibility in terms of paying or being able to cancel also makes travelers feel like they’re getting a good deal.

This is especially true of budget travelers, who are 21% more likely than average to value the ability to pay in installments. 

Especially if consumers want to book before prices go up, they’ll be eager to buy now, and pay later. In fact, a quarter of those who are interested in BNPL services say they’d use it to pay for travel/leisure. 

“Consumers have grown accustomed to using ‘buy now, pay later’ in retail, and are now excited to be able to use it in travel,” said Tom Botts, chief commercial officer of BNPL firm Uplift. 

We’re seeing increasingly more airlines partnering with BNPL firms to give their customers more options, and we’ll probably see much more of this in the near future. The travel providers that get involved early will ultimately have a better chance at standing out and unlocking their audience’s budget. 

Go big or stay home

The post-pandemic, pre-recession window of opportunity has made some travelers go all out on their vacations. Offering flexibility in payment and the reassurance of free/easy cancellation acts as a security blanket for consumers, making them more likely to part with their hard-earned cash and receive the best overall experience. 

Following the last couple years of restricted travel, this could be the last opportunity to go all out before 2023 brings additional inflation, geopolitical turmoil, and financial uncertainty. Travelers are making the most of now.

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Why TV streaming services have their eyes on APAC 

Disney+ hopes to serve up 50 new APAC originals by 2023, producing plenty of local language content. Why? Because it’s an attractive region for streaming services looking to scale up their subscriber base.

Netflix surprised investors when its total audience fell for the first time in over a decade. But it had one trick up its sleeve: APAC, where it added 1 million subscribers between April and June 2022.

Inspired by the giant’s success, various streaming services are spending big as they attempt to win over the region’s viewers. 

With this in mind, it’s useful to understand how online TV has evolved in this part of the world, as well as the opportunities that have sprung up in the last year. 

Online TV has overtaken broadcast

When time spent watching online TV peaked during lockdowns, the main questions on our minds were: is this a one-off for the industry? And will we see these highs in a post-pandemic world?

Chart showing differences in watch time for online TV and broadcast TV

Compared to 12 months ago, we’re in a very different situation. The worst of the virus has passed and some kind of normality has returned. Yet, as the Covid situation improved, a cost of living crisis took its place, driving many consumers to rethink purchases like in-home entertainment. 

Around a quarter of streamers in five APAC markets are thinking about canceling a TV subscription, with the main reasons being ‘paying for too many services already’ or ‘wanting to use another one instead’. 

It seems consumers have a limit to the number of platforms they’re willing to pay for, and that limit may get smaller as inflation continues to bite, especially in parts of the region where price sensitivity is higher.

But this just means they’re open to breaking up with services, not the industry – which is thriving right now. 

In fact, the time people spend watching online streaming has overtaken traditional TV for the very first time in our latest wave of data. It may be by a slim margin, but it’s a huge win for the sector. 

Also, the number of people who say they use a TV streaming service on a typical day has stayed fairly consistent since Q1 2020. 

The years between 2016-19 represent the biggest jumps in online TV usage, and progress is unlikely to ever happen that quickly again because the untapped market in many countries is smaller than it once was. 

Still, our data suggests that recent joiners are sticking around, and that time spent watching online TV will continue to creep up. 

This is good news for companies introducing cheaper ad-based subscription models and those hoping to advertise on streaming sites, as more time spent on them means more ads watched. 

Plus, APAC’s consumers are the most likely to approve of ad-supported tiers and to say they’d exchange their personal data for free services. So, if this model’s going to land anywhere, there’s a good chance it’ll be here. 

India’s a force to be reckoned with

Beyond the cost of living crisis, what’s going on in specific countries also makes APAC’s future a little harder to predict. That being said, these changes do bring new opportunities to light. 

Chart showing the average day time spent watching online TV in APAC

Internet users in China and India are well ahead of the wider region for online TV engagement; but they’ve switched positions since 2019, which reminds us how fast the tide can turn. 

Alongside an economic downturn, the Chinese government clamped down on fan-based culture in 2021. This led to less choice across genres like reality TV, causing demand to dip. 

As this happens, Chinese platforms like Tencent Video and iQiyi are pushing Chinese language content in other markets, placing extra focus on Southeast Asian countries.

Meanwhile, more smartphone availability and affordable subscription plans are boosting online TV’s success in India. 

And since 2020, local platforms ZEE5 and Sony Liv have both earned a spot on our leaderboard for the region’s top 10 services, overtaking Chinese players like Sohu and Mango TV in the process. 

China’s an inaccessible market anyway, and if we remove it from the equation, the rise of APAC’s online TV sector is even more impressive than our first chart suggests. 

As more Indian consumers step into this space, competition will inevitably heat up, with the country set to have an increasingly bigger impact on wider streaming trends. Despite being notably tricky to break into, services have found success in India by focusing on original content across genres, targeting niche audiences, and catering to its various languages.

It’s not all about mobiles 

It’s not just longer binges that are shaping the direction of online TV. The devices people use to watch them are also leaving their mark. 

Around the world, more people stream content on a TV set than a phone, but in APAC, the opposite is true. Here, mobiles take the prize. 

Not only that, they’ve continued to grow as a way to tune in. Outside China, the number using TV subscription services on their phones grew by 33% between 2018 and 2021, which helps explain why the region’s often described as mobile-first.

Chart showing percentages of people who use which devices to watch TV streaming services

But small screens aren’t the only headline. 

Across these countries and within this timeframe, there was a 54% jump in people streaming via their TV sets. 

These devices definitely have their place, and they’re becoming more central to online viewing habits over time, especially as they get smarter.

Around 2 in 5 APAC consumers own a smart TV, a figure that’s risen by 25% in the last two years. Not to mention, TVs are the go-to device for streaming in half of our 14 markets, and they have a big lead on phones in Australia, New Zealand, and Vietnam. 

This is good news for advertisers according to Google, as Connected TV (CTV) users are more engaged and emotionally invested. They’re more likely to watch with someone else and better audio/visual quality means the experience is more immersive.  

Those who stream via TVs are also a slightly different audience to those who watch on mobile; compared to the latter, they skew older and wealthier. So, brands have a chance at connecting with a valuable part of the non-traditional TV audience. 

And there’s plenty of success stories to draw on. Indian food delivery service Swiggy, for example, adopted a CTV-first strategy to win over those ordering in while streaming the Premier League. The decision clearly paid off, as it reached 47% more high-income households, raising its profile and prompting viewers to download the app.

Asian pop culture on the western stage

Here’s another reason why APAC’s so appealing to streaming businesses. The Korean dramas and Japanese anime shows taking off there are also catching on elsewhere in the world. If you want proof of this, you can find it in the incredible 14 Emmy nominations racked up by Netflix’s “Squid Game” in July. 

It’s worth keeping tabs on what’s gaining ground in this part of the world, especially if successful shows or films can be repurposed later on as foreign-language media. 

Even so, content costs are rising, which means providers can no longer afford to spend first and ask questions later. And, though consumers in APAC are cost-conscious, they’re value-conscious more than anything. 

When paying for a service, content that’s relevant to their interests (60%) and original content (49%) are more important than price (44%). 

This means that, though the region’s potential pay-off is huge, it’s challenging terrain. 

Chart showing types of TV shows most popular among APAC internet users

While each country takes more of a shine to certain genres, here’s a general overview of the ones catching on or dropping off right now. 

A lack of sports in 2020 saw it slide down the rankings and it hasn’t been able to reclaim its position just yet. The fall of cultural channels, lifestyle shows, and soap operas has been even sharper, with the cancelation of long-running Australian soap “Neighbours” touted as the end of an era for the genre.

Luckily, drama, comedy, and children’s TV were there to fill in the gaps. Whether intense or light-hearted, they allowed people to escape everyday reality when times were tough. Even reality TV offered consumers a window into a very different life, unlike lifestyle shows around gardening and cooking. 

What’s more, while kids and education channels may once have been seen as a means to stop parents canceling accounts, we’re well beyond that. In Disney+’s latest round of Asian content are five animated series, an adaptation of a popular Korean webtoon, and the first series developed in partnership with Indonesia’s Bumilangit

For companies wanting to stay culturally relevant in APAC and create compelling foreign-language series, these are important trends to watch. 

A lot of growth to come from APAC

The next couple of years won’t be without their challenges, but they’ll also be a time of excitement and innovation for the industry. 

New business models and partnerships, as well as fresh takes on today’s fast-moving culture, are just some of the changes we’re going to see. 

And with the West mostly covered and China inaccessible, APAC’s moving closer to the heart of all this. 


If you want to know more about TV streaming in APAC, you can find our insights and so much more in Avia’s 2023 Asia Video Industry Report.

Report The biggest entertainment trends in 2022 Download now

Audience profiling: The ultimate guide

Sure, you’ve probably heard of audience profiling. But how much do you really know about what it is, how it works, and how it can benefit your overall marketing strategy?

In this blog we’ll take a whistle-stop tour through the key points of this important topic, covering the following…

What is audience profiling?

Audience profiling is the practice of analyzing and segmenting audiences based on shared behaviors to market to them more effectively.

Building comprehensive audience profiles gives you a deeper, more holistic understanding of who your customers are, from their buying habits and how they interact with your brand, down to which social networks they use most frequently.

These insights can be used to inform your marketing activity, helping you create more personalized content, and successful ad campaigns. 

Why is audience profiling important?

At the heart of audience profiling is the common sense idea that if you know who your audience is (and what matters to them), you can create content that’s sure to land, cuts waste, and generates a better engagement rate.

That’s important because of an inconvenient marketing truth neatly articulated by Orvel Ray Wilson back in 1984: “Customers buy for their reasons, not yours.”

In other words, successful marketing is about what audience members want to hear, not just what businesses want to say. 

It’s so easy to personalize the branding experience for every single customer, so there’s simply no excuse not to. 

Today, consumers are far more complex, more demanding, and more in control than they’ve ever been and as a result, marketers can no longer rely on one data source for just one part of the process. Unveiling the ‘fundamental truths’ about your consumers, audience profiling holds the key to creating messages that resonate. 

The audience profiling process 

There are four key stages to building an audience profile:

1. Segmentation: Collecting and segmenting the data

2. Messaging: Using the data to inform your messaging

3. Engagement: Devising an effective engagement strategy

4. Measurement: Evaluating the impact of your audience profiling

Step 1: Segmentation

The first stage of audience profiling is segmentation. Previously, brands split consumers into groups based on demographics like age, gender, and location to create targeted campaigns. However, this method proved to be less successful when it came to delivering results.

With the help of global data platforms like GWI that track consumer behavior and perceptions on a massive scale, it’s now possible to create custom audiences within seconds, and build accurate audience profiles to zero in on exactly the right people. 

With our ad platforms integration, you can even push these audiences directly into your chosen ad platform to guarantee you’re reaching the right people. 

Today, audience segmentation tools not only take into account demographics, but lifestyles, attitudes, self-perceptions and interests.

Want to take your audience segmentation one step further? Building buyer personas using the data and key findings from your audience segments can help you build a clear picture of exactly who your customer is, and inform more targeted content that really resonates. For the full scoop on building target personas, head over to our step-by-step guide. 

Remember, consumers’ behavior and interests change over time, so make sure you’re updating your audience research and analysis on a regular basis. This will ensure you’re still targeting the right people in the right way. After all, the best marketing campaigns weren’t built around yesterday’s trends.

Step 2: Messaging

The next stage in the audience profiling process: using your segmentation to hone your messaging. Using audience segmentation tools and techniques to understand the perceptions that are blocking – or indeed driving – repeat purchasing means you’ll know what to say to achieve your goals.

Analyze how your target consumers are responding to your current messaging, whether the data backs up your assumptions about your audience, and how you can use it to craft a message that really resonates.

When crafting your message, refer back to your customer segments so you’re clear on exactly who you’re targeting. Think about the key characteristics and behaviors of your audience, as well as the problems they’re facing that your product can help to solve. Be clear on how your brand solves the problem, referencing results or positive brand stories if possible.

Step 3: Engagement

With target audience analysis shaping your content in a way that all but guarantees impact, the next step is knowing where to place it for maximum engagement.

Engaging today’s consumers means knowing where they are and what they do.

Collate insights from audience profiling data that look at consumer behavior across platforms, devices, channels and social media platforms to improve where, when, and how you reach potential customers.

Uncovering insights that are specific to your audience and target market will allow you to elevate your voice in a way that maximizes results, taking your marketing strategy to the next level.

Ready to jump in? Find out how to apply this approach to boost audience engagement across all your marketing channels.

Step 4: Measurement

When tracking the impact of your audience profiling, it’s important to measure everything using a single source of consumer data. To ensure the data you’re using is both accurate and informative, use robust tracking to validate your audience targeting and measure campaign effectiveness.

Be sure to use analytics that track people, not devices, as this offers a more holistic portrayal of audience behaviors across time, location, devices, and platforms. It’s the final puzzle piece you need to succeed with your target audience profile, based on reliable data that reflects real people.

Review and quantify the impact of your efforts continuously so you can tweak, optimize, and repurpose your marketing to better reflect your customers and attract new audiences.

For more on how to measure the impact of audience profiling, head over to our guide on what to look out for.  

Benefits of audience profiling

Audience profiling provides valuable insights for every step of the customer journey, and across all four core marketing disciplines.

1. It gives you a 360 degree view of who you’re targeting

Profiling audience data allows you to put consumer insights at the heart of everything you do and answer important questions about your audience, such as:

  • Is this the right audience?
  • What defines these target segments?
  • What are their perceptions of our brand?
  • What social media do they use?
  • What does their average day look like?
  • How do they make purchasing decisions?
  • What does their journey with us look like?

 2. It enables you to identify and address perceptions your audience has about your brand

Audience profiling helps you unlock new insights about your target audience to map into new business opportunities that drive your marketing strategy forward.

Creating messages that resonate starts with understanding the perceptions you want to shift.

A great example of a brand putting this into action is BuzzFeed. They uncovered the insight that brands perceived them as a brand for millennials, when in fact, their audience was much more diverse.

This insight underpinned their strategy to attract a broader range of advertising partners. BuzzFeed embarked on a full audience analysis with cross-market data to discover new insights that could help shift perceptions.

They then created targeted newsletters outlining some of their most impactful findings on their non-millennial audience segments. This approach helped them win more business, and solidify relationships with existing clients in up-and-coming markets. 

3. It makes it easier for you to reach your target customer

Understanding your consumers’ interests, attitudes, and where to find them online not only allows you to craft a message that resonates, but also ensures you’re investing in the right channels to reach them.

Audience profiling is essential to understand where to spend your time and money for the greatest return on investment.

4. It allows you to accurately measure the impact of your marketing efforts

With budgets under more scrutiny than ever, ROI tracking has become increasingly important in recent months. However, it still isn’t easy for marketers to get the answers they need. 

Audience profiling tracking tools help to demystify campaign performance, allowing marketers to measure their activity with reliable data that reflects real people and different audiences, and ending the over-reliance on passive data and ‘probabilistic’ solutions. 

7 awesome tips for audience profiling

Having made the case for audience profiling, let’s look at some proven ways to improve its delivery.

Tip 1: Use a single source of data. With the abundance of data now available, you can definitely afford to be picky. Choose the source of consumer research that promises the most relevant data, and stick with it to make damn sure you’re not losing detail or creating multiple versions of the truth.

Tip 2: Know what you’re looking for. The sheer volume of data can be overwhelming and unhelpful if you don’t have a plan. Keeping an aim in mind means you can create actionable and well-executed insights, and avoid getting lost in the research.

Tip 3: Split your segments to your objectives. Not everything will be relevant to the objectives you’re working towards. In the same way you tailor your marketing, tailor your segments to cut down any unnecessary noise.

Tip 4: Track the right footprints. When you know who your target consumers are, you can identify the touchpoints they’re engaging with – and why they’re attractive – using detailed and reliable consumer journey maps.

Tip 5: Find the hot buttons. Think about the most compelling way to position your brand as the top choice for target consumers, and how you can work this into your marketing messaging.

Tip 6. Drive personal engagement. Personalization is at the very heart of engagement. With this in mind, you need to appeal to target audience interests and invest in the right channels.

Tip 7:  Run ad effectiveness studies. Ad effectiveness studies can help you evaluate the true impact of your campaign on your exact target audience, informing important adjustments for future campaigns.

Audience profiling examples

So how does audience profiling work in practice? Here’s an example. Customer engagement agency, TMW Unlimited, whose clients include HSBC, Sony, and Unilever, uses audience profiling to help their clients understand consumer behaviors across platforms and channels.

TMW uses in-depth audience profiling data to make informed recommendations to their clients on which platforms to use (based on which are plateauing or in decline in use for their audience) and which strategies to employ to reach their target customers most effectively.

This sort of audience profiling adds real credibility to TMW’s pitches to new and existing clients, and enhances their channel planning. For TMW, audience profiling really pays dividends in three key areas:

  • Social media – including looking at account ownership, actions and influences in terms of brand and purchasing decisions
  • Devices – especially examining device usage among various audiences and deciding where to focus their efforts
  • Media consumption – like measuring time spent by particular audiences on various channels

In short, building audience profiles enables TMW to back up their ideas and make sure everything they do is steeped in real data and real facts – giving their work real impact.

Check out the full TMW Unlimited case study for more info. 

Ready to supercharge your audience research? Get started with GWI.

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The biggest US consumer trends for 2023: A marketer’s guide

If you’re looking for answers about the future of America, you’re in the right place.

This year we’re introducing five US trends that we’re convinced will shape the lives of American consumers in 2023.

Each topic has data from our unique data sets, including our American-specific study GWI USA, and our monthly Zeitgeist research. Our team of expert analysts has identified exactly what you need to know, transforming our data into trends that will put any company ten steps ahead in this fast-changing nation.

See each trend in full as part of our Connecting the dots report, and keep reading on for a rundown of what brands should expect next year.

Americans are striving for simplicity 

Americans’ future economic outlook isn’t good. 51% of US consumers believe that the US economy will get worse in the next six months and confidence in personal finance looks to be decreasing too. Consumers have become more price-conscious about everyday expenses and, since Q2 2021, the use of apps to track spending has increased 9%. Budgeting is back on the menu.

This has manifested itself in a number of ways, but one, in particular, is how we’re seeing Americans make big changes to their working life. Time away from a traditional 9 to 5 has allowed workers to explore other options, with the number who work while on the road or traveling increasing by 38% since Q3 2021. 

The search for the simple life is as much a cultural trend as it is an economic one. Some start the #vanlife because they have to, others because they want to.

Alongside this, while consumers still value a workplace where they can challenge themselves and progress, salary, benefits, and time off still take precedence. Boundaries are being set, and career goals have been redefined to fit the “I work to live, not live to work” narrative. And with good reason, as US workers face some of the highest levels of burnout and being overworked.

Americans are also much more modest about themselves.

They see themselves as less sophisticated, less trend-focused, and less bothered about showing off. 

This is key for brands to understand in 2023 – especially in luxury and premium sectors. When times are hard, status symbols change. Sometimes simplicity is the biggest luxury, and people will pay good money for it. 

Since Q2 2021, there’s been an 8% drop in the number who want brands to be “exclusive”, which means that high-end brands won’t be able to rely on their logo as much as they used to.

The number of Gen Z who say that following influencers is a top reason for using social media has dropped 22% since Q2 2021, while Americans of all ages are less likely to agree that social media is good for society. Yet interest in influencers is still there and growing, increasing by 16% year-on-year, and will probably continue to grow as long as the content shared shifts from aspirational to inspirational.

The media is becoming a more important outlet for emotion

Many Americans are left dealing with the aftermath of Covid, and now the cost of living is quickly taking its toll. It’s no wonder more people are focused on finding catharsis – a way of releasing or managing the frustration they’re facing – in 2023.

For many, this is coming through the media they consume. And with our research into trending genres, we can forecast what sort of media will resonate most with viewers and listeners in the year ahead. 

Much of the situation Americans find themselves in is out of their control, but they can choose what they watch or listen to. 

Over half of Americans say they listen to audio – whether that’s music, podcasts, or audiobooks – to help them relax, and over 1 in 3 say it helps release stress and anxiety. With mental health increasing in importance, consumers are turning to media to help them through the day. 

On the small screen, viewers have been steadily losing interest in the news. Americans are trying to avoid current affairs, and any anxiety it may bring on – a feeling they know all too well.

20% of Americans say they’ve experienced anxiety regularly or often, up 32% from two years ago.

The percentage who feel anxious while watching content? Only 3%. 

However, nearly half indicate that they watch content as an escape/diversion. Americans are watching TV/movies to distract themselves from what’s going on away from the screen. 

Fatigue is replacing the fighting spirit

As the emotional labor of the last two years has taken a toll, interest in equality, social issues, and volunteering is in decline. 

Our data from Q2 2020 reflects the mood of the nation during the height of the Black Lives Matter protests – being socially responsible was the number one brand priority for Americans. Two years later, this has shifted to rank third in Q2 2022. In fact, it’s the fastest-falling brand initiative since 2020.

This shift is mainly due to decreasing sentiment from older white consumers. We’ve seen an 8% decrease in those agreeing brands should be socially responsible among white consumers, followed by baby boomers (-9%) and Gen X (-11%).

But for Asian Americans and Pacific Islanders (AAPI) and Black/African Americans, this priority has remained unchanged. For People of Color (POC) in America, it’s just as important as it was two years ago. 

Even though being socially responsible has dropped in consumer priority, this doesn’t mean brands are devoid of responsibility. Supporting diversity and equality in the workplace is the fastest-rising brand initiative.

Predominantly led by younger generations, we’ve seen increases across all racial and ethnic demographics, and it’s an example of an area where brands can begin to enact real change. Strong messages of support can be a good start, but walking the walk is the more pressing issue according to consumers.

Brands need to think long-term. Results and successes take time to build and cut through the noise. Less talk, more action. It’s an obvious statement, but one that continues to be top of mind for consumers. Whenever social justice has been on the agenda in the past few years, consumer sentiment toward brands has been consistent.

They want action, impact, and results – not meaningless PR pushes. 

Putting out statements for self-serving reasons, or because everyone else is, can be actively harmful – 46% of US consumers are tired of hearing about social justice causes all the time. 

Repeated exposure to climate change is causing fatigue

Alongside a decline in social issues, our research suggests that in 2023 while most Americans view climate change as a real threat, they want to stop hearing about it. They will still expect brands to take action, but will likely be less willing to hear about it in the news and on social media.

Concerns about climate change have remained stable over the past two years, but the number who think that climate change will get worse in the next six months has significantly increased. People feel that the situation is getting worse, but their levels of concern aren’t increasing.

While Gen Z are the most concerned about the future of the environment, they’re also more likely than millennials to be tired of hearing about it. They’re a good example of how concern can spill over into climate “doomism”. 

Many Americans are feeling overwhelmed right now, leading to a greater sense of fatigue, especially when we’re exposed to constant pressures. 

Both brands and news publishers have a part to play in managing people’s feelings toward the environment in 2023. Our research shows that corporations are more trusted than the government. If they’re able to do positive things when politicians can’t, it may help break through that doomerist mindset.

Diving into a digital world

As the real world continues to give cause for concern, Americans are taking advantage of the growing number of options to experiment with their identity online. In 2023, we’ll see this enter a new stage, as increasingly popular virtual worlds like Fortnite and Roblox provide more tools for identity play.

Compared to the average American, those interested in the metaverse are over 3x more likely to buy products/services to access the community built around them, and over 4x more likely to buy tech products as soon as they’re available.

They’re a confident, affluent, and risk-taking group who wants to be the first to try new things.

But it’s for these reasons that attention needs to be paid to how the metaverse is beginning to take shape. These interested American consumers may be the first to take virtual steps in the metaverse, but they don’t represent all those who actually prefer to spend their time online, rather than in the real world.

Consumers in that latter group are more likely to be low-income, be part of the LGBTQ+ community, and have a physical disability. Success in 2023, means ensuring their needs are catered for in virtual spaces. 

Customization is going to be key for these consumers. Understanding users’ avatars may reveal a lot about the individual. Each represents a different part of the person’s personality and lifestyle, whether it’s a mood, an interest, a social role, or their beliefs and values. For Americans, it’s one of the main motivations for users to participate in the metaverse.

In fact, 62% of potential metaverse users say using the space to browse or shop for products is of interest to them, with clothing/outfits their priority, ranking above art/collectibles, real estate, and cosmetics.

Ultimately, communities are complicated environments that need some guidance to provide them with identity and purpose. In 2023, the focus needs to be on the safety of these spaces and on creating worlds where all feel welcome, regardless of which version of themselves they choose to present.

Report Connecting the dots Understand America in 2023

7 truths you need to know about BeReal

In our 2021 edition of Connecting the dots, our annual trends forecasting report, we predicted social media culture would move from being defined by “glamor, luxury, and ambiguity” to “spontaneity and realness”.

But even we didn’t see BeReal coming. 

Founded in January 2020, and catching fire on college campuses from the beginning of 2022 onwards, it’s become the buzziest app around.

But what exactly is it? And does it really represent a new kind of social media?

Here’s what we’ve learned from the world’s first comprehensive study into BeReal users.

1. BeReal is a Gen Z hangout

4% of consumers in France, the UK, and the USA have used BeReal at least once, rising to 12% among Gen Z.

To put that in context, that’s around the same number of Gen Zers who use Tumblr or Telegram

The vast majority of consumers (76%), though, haven’t even heard of it. So what’s a BeReal, anyway?

For those who don’t know, it’s a social media app where users get a notification to post a photo during the same two-minute window each day. But they don’t know what time that’ll be until it happens. It could be when they’re making breakfast, at work, or on a night out.

This Saturday Night Live skit helps explain. 

Thanks to this new system of posting, BeReal is keen to show that it presents a more – well, real version of social media. In the words of its App Store listing:

“BeReal won’t make you famous. If you want to become an influencer you can stay on TikTok and Instagram.”

It also says: “BeReal is life, Real life, and this life is without filters. BeReal doesn’t care if you have millions of followers or if you’re verified.”

But how authentic is it really? And how much do its users care about authenticity in the first place?

2. It’s about fun, friends, and FOMO

In September this year we conducted the first proper study into BeReal users, letting us see exactly why people use the app. And thanks to our recontact methodology, we could also layer it with thousands of existing data points to get unparalleled insight into who BeReal users actually are. 

Chart showing users reasons for using BeReal

The standout finding? More authentic content was only the 6th most popular reason users log on. Not many BeReal users are bothered about the lack of filters or ads either.

They care more about usability. The fact it’s easy-to-use (and fun) shows how well BeReal has cut through the noise by having one clear feature. This does make it easy to replicate, as other apps have already begun doing. But it also shows where existing apps can be challenged, when they have so many features that they have a less well-defined core purpose.

Being able to see what friends are up to is another big selling point. 

Tech and culture writer Rex Woodbury has talked about how social media is moving in two opposite directions, one toward talking to close friends, and another toward interacting with strangers. BeReal has shown there’s still a gap in the market for the former, casually checking in with what friends are doing. 

So authenticity isn’t the defining feature of the app. And if we look at its users in more detail, we can see why that might be. 

3. BeReal users don’t care about authenticity

Like virtually all viral social media apps, BeReal first grew on college campuses, helped by a paid ambassador program.

Young people have changed a fair bit over the past decade. Among other things, they’re now more conscious of the time they spend online and social media in particular. But they still have a very different set of interests and values compared to the general population. Self-image tends to be much more important to them – and authenticity less so. 

Compared to the average consumer in France, the UK, and the USA, BeReal users are:

  • 2.7x more likely to say standing out in a crowd is important to them
  • 2.1x more likely to describe themselves as fashion-conscious
  • 2.3x more likely to want brands help them improve their image
  • 2.5x more likely to want brands to be exclusive

This gives us a pretty good picture of what really matters to them. 

BeReal users are also less likely to want brands to be authentic than the average consumer.

All social media apps have their own distinctive culture, and there’s already some tension developing between BeReal users who post late in a more flattering setting, and those who feel that’s not in the spirit of the app. 

This has happened before. There was a similar dynamic when “photo dumps” took off on Instagram through 2020. The format became very popular, and was used by prominent celebrities, even though many felt they were too perfect in their imperfections.

But that didn’t stop photo dumps becoming more curated.

4. Like other viral apps, it feels exclusive

For an audience interested in exclusivity, standing out, and being plugged into new trends, just having the app signals some kind of status. The content they post on it might have a different feel to other social platforms, but the bottom line is, if you’re the kind of person who’s interested in trending apps, you probably also care what people think about you. 

We’ve seen this before with other social apps, sometimes by accident. When it first broke out Clubhouse required an invite to join, while Snapchat was initially iOS-only. Both added to the buzz around them in their early days, and gave those that had the app a feeling of insider status, even if it wasn’t fully intended. 

Something often missed in the discussion around BeReal is that it doesn’t exist in a vacuum. 

People who log on to the app are active on other social platforms, and BeReal posts can be shared across to them. 

So while many posts might be relatively mundane, and limited to an immediate audience of friends, the best ones can be put on platforms with bigger reach.

You can see this with the Twitter account @bestbereals, which has over 800,000 followers at the time of writing, and posts the wildest, funniest, or most interesting posts from BeReal. Similar posts go viral on TikTok too. 

5. It’s about sharing photos, not photography

We can learn even more about BeReal by comparing its current user base to the early adopters of Snapchat and Instagram. 

Let’s look at Instagram users in 2014, and Snapchat users in 2015, and see how they compare to BeReal users in 2022.

They all have many things in common. Primarily, all three groups:

  • Are interested in technology and online services
  • Like to stand out and try new things
  • Talk about fashion online
  • Discover brands through celebrities and influencers

There are one or two really intriguing differences though. BeReal users are less interested in photography. So while they might still be more interested in being exclusive and curated, it may come from a different aesthetic, or not from aesthetics at all.

The most-liked tweet from @bestbereals at the time of writing is a post by hashoomblivin, which shows them looking at a crashed car (presumably their own). 

The most distinctive interest BeReal users have compared to the general population is adventure/extreme sports.

And that’s more relevant than you might think. One of the screenshots in BeReal’s App Store listing is of someone posting while they’re snowboarding, its description references crashing bikes, and one of the app’s founders used to work for GoPro. So if a hierarchy of successful BeReal posts does develop, it won’t be about who looks the nicest, but who ends up in the wildest situation. 

It won’t be about who has the best-looking face, but who has the best-looking day. 

6. Brands may make it feel even more exclusive

BeReal’s distinctive two minute time window for posting has two effects. One is prompting people to (mostly) share content that’s unrehearsed and imperfect, without time to prepare the perfect shot.

But its unpredictability also brings it close to the “drop” culture that’s taken hold in fashion in the last few years. So even though the time window is designed to give a more authentic view into users’ lives, interacting with a brand may lean the opposite way. 

Having a limited time window makes it easier to create experiences with a sense of exclusivity, where if you don’t see them in time, you miss out. 

Brands are still dipping their toes into the platform, and advertising is currently banned, but Chipotle’s early success (reportedly maxing out its follower count) makes it worth studying. 

In particular, the QSR brand’s gambit of offering a limited number of vouchers when posting may offer a clue as to what future brand engagements could look like – using that time window to create a sense of urgency and FOMO. 

The other model for brand engagement is closer to Discord. BeReal users are four times more likely to say they buy products to access the community around them. So it’d be a suitable place for brands to nurture close relationships with their most dedicated customers and fans. This is the kind of approach e.l.f Beauty has experimented with, offering sneak peeks behind the scenes. This could leverage the platform’s RealMoji feature, where users react to posts with an image of their own face. 

7. The future’s unclear, but brands have to be brought in at some point

It’s always difficult to tell which social apps will stay the course. The last decade has seen many apps get hyped before fizzling out. BeReal isn’t even the first to be defined by a dual camera feature – Frontback first tried it out in the mid-2010s. 

Plus, BeReal is at the start of its journey – any platform’s culture changes as more users get on board, as broader circles of friends and relatives join the early adopters. And at some point the app’s owners will have to figure out how to monetize it, which will cause another kind of vibe shift. 

But above all it’s important to remember almost all social apps that enter the zeitgeist are used by the same group of people: trendsetting young people who want to stand out, burnish their self-image, and be part of exclusive groups. BeReal is no exception. 

If the BeReal user base grows, a hierarchy of content will emerge – even among close friends – which may be less about aesthetics, but rewards those who are seen to be living their best life. 

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Talk data to me, TikTok: storytelling, live commerce, and consumer-centric tech

In this series, Talk data to me, we chat with leaders from the world’s biggest brands and agencies about how they’re using insights to drive their business strategies. 

We caught up with Mahmoud Shammout, head of research & insights for TikTok for business in the METAP region, to get his thoughts on the cookieless future, why we should think of threats as opportunities, and data-led creativity.

Tell us a bit about your role.

My role is to empower brands to make key strategic and tactical decisions based on data-driven insights, getting them closer to consumers so they can create lasting relationships with one of the most engaged audiences in the world.

What’s keeping you busy at the moment?

Shopping. We’re currently working on revealing why people shop. We’re trying to understand the different triggers across shopping categories and how brands can change consumer needs into evolved wants, even if that comes with a slightly higher price tag.

What’s your favorite stat in the whole wide world?

It’s about the power of inspiration: nearly 2 in 3 shoppers say they often or sometimes get inspired to buy something even when they’re not actively shopping. 

And TikTok’s experience is built to amplify inspiration – its video-first, native style, and sound-on format leads to more impulsive purchases and higher spending when compared to other channels.1 

Talk to me about an example of data-led creativity that you love.

Earlier this year, we identified what really works on TikTok creatively, layered with over 13,000 paid media insights and brand metrics. The result was something we called “Triple A Storytelling”, which is a format designed to answer three questions from the consumer’s point of view:

  1. Why am I here? This is about grabbing attention, perhaps by showing that the brand has an exciting story to tell.
  2. Why should I stay? This is about driving anticipation, so for example, someone might want to know more about a product/service.
  3. What should I do? This is about action, for example, does the brand want me to co-create and participate in the conversation?

How do data and the use of audience insights inform your business strategy? And how does it give you a competitive edge?

The TikTok community is the essence of our business strategy. Communities come together to share and create, as well as inspire others to co-create content themselves. This leads to a snowball effect, and brands don’t even have to do all the heavy lifting themselves. 

That’s because the TikTok community is all about creation. In fact, we boast the highest ratio of creators-to-viewers of any platform – which means there are creators in pretty much every industry or sector a brand might want to reach.

What’s the most interesting thing about your audience?

There’s so much that I could tell you about TikTok’s amazing users, but I’ll stick with a few highlights.

62% of online shoppers make an impulse purchase at least once a month, rising to 70% among TikTok users.

This number is ten percentage points higher than the average for the top five global digital media services that GWI tracks (excluding TikTok).

Inspiration plays a big part in this. Over a third of impulse buyers say one of the most common reasons they make unplanned purchases is because it’s fun to discover/buy new things, a number that, again, peaks among TikTok users (41%).

According to GWI’s Core survey, it’s true that TikTok is a home for Gen Z (over two-thirds of Gen Z are on TikTok), but the user base is spread across age groups, and 77% of TikTok users in this part of the world are 25 and above.2

What will be the biggest threat to your sector in the coming years?

I’d like to change “threats” to “opportunities”. When discussing the digital world, we tend to get carried away with technologies, but we need to remember they’re really just tools, and what matters is the marketplace of supply and demand. 

To do that, we need to go back to the fundamentals of growing an economy; who are you solving for, and what are their needs/demands? In other words, brands need to re-focus on the consumer. So to answer the question, the opportunity lies in platforms and technology that are consumer-centric – like TikTok.

What’s your take on the cookieless future?

Historically, brands have always focussed on who their target audience is. But it’s now time to stop thinking about the who and start considering the what instead, as in what interests our audience? 

The TikTok model allows brands to engage with groups with common interests and not just shared demographics. It’s an opportunity for all brands to build trust with meaningful, authentic, and relevant content that ultimately drives purchasing.

What top trend are you seeing emerge in your wider industry?

Live commerce. It’s already gaining momentum in East Asia, and we anticipate seeing its impact strengthen soon, considering the evolution of consumers’ needs and how they’re constantly looking for more convenient ways to shop. 

Consumers want to experience a product before they make a purchase, and live commerce is a great way for brands to mimic the in-store experience, giving consumers the opportunity to see live reviews and ask questions.

Sources: 

  1. TikTok Marketing Science 2022
  2. GWI Core H1 2022, Saudi Arabia/UAE
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How to connect with consumers at every stage of the travel purchase journey

It’s been a turbulent time for travel over the past few years, with Covid-19 grinding the travel industry to a halt and a looming cost of living crisis. However, with 88% of consumers saying they’ve started planning a vacation in the next 12 months, the travel industry might have been disrupted, but it’s by no means canceled. 

So how can brands in the tourism sector win over a new wave of eager travelers? 

It’s all about connecting with potential customers at every stage of their travel purchase journey, from inspiration to booking, budget considerations to what activities they take part in.

1. Travel inspiration

Let’s start at the beginning. Where are consumers getting their vacation inspiration? 

In order for brands to grab their consumers’ attention, they need to know the answer to this all important question. 

Postcard perfect images in tourism brochures and travel agent windows on the highstreet used to be the perfect way to spark dreams of jetting off. 

But social media is coming to the forefront as a leader for vacation inspiration.

For Gen Zs, a staggering 60% say social media influences their decision about where to go. Influencers have been responsible for making a huge number of previously little visited destinations popular, and with many consumers wanting their vacation snaps to match their aesthetic, working with influencers and creating social ads are just the ticket for connecting with this target group. 

2. Research

Social isn’t just for inspo hunters, Gen Zs in particular are using social media when it comes to planning their vacation. They’re 25% more likely than everyone else to use it for travel research and planning as part of the booking stage. 

But they’re not just looking for curated content here, they want real information. And they’re heavily influenced by their own family and friends’ experiences too. 

Making reviews, informative content on hotels, best places to eat and local attractions part of the social media strategy can ensure brands are putting their best flip flop forwards when it comes to attracting new customers.

But it’s not all about social media when it comes to travel research, over 1 in 5 say travel booking sites are their most important source of information – and this is true across almost all generations. So if you’re looking to reach more than just Gen Z, blogs on booking sites could be key in reaching these other consumers.

3. Budget

Save or splurge? That is the dilemma holidaymakers are facing. Does the desire for revenge vacations outweigh concerns over rising living costs? With 64% of vacation planners saying they compare deals and prices between different booking sites or compare deals with hotel sites directly, you might think many are looking to make cuts.

But some are keen to blow the budget out of the water. 15% of holiday planners say they look for options toward the top range or look for top-range options – this creeps up to 17% of millennials who will no doubt be a key traveler segment to win over in the luxury travel market.

Offering price filtered options with easy comparisons between choices can help speak to both audiences. For a travel brand, knowing your target audience, their hobbies and interests can help ensure you’re providing the best experiences for their budgets.

4. Booking

With over half of domestic and international vacation intenders saying they’ve booked at least some part of their trip, such as accommodation, activities, or transport, for their vacations in the next 12 months, advance booking is big business. 

By giving consumers the option to spread the costs over a longer period of time, brands can ensure they’re speaking the same language as their consumers and take the stress out of saving for a vacation. It also affords lower income earners the opportunity to push the boat out on their next trip.

5. Transport

What consumers are looking for from transport providers is changing, and expectations are at an all time high, making it increasingly difficult for brands to win consumers over.

Whether they’re traveling by car, boat, plane or train, travelers want their transport to be easy, affordable and reliable, especially after the chaos of Covid cancellations, but there are also other factors at play. 

The environment is a key concern among millennials, with 38% saying they’re very or extremely concerned about the carbon footprint of their travel, and they’re the most likely of all generations to choose a travel provider with a good sustainability or environmental policy. Transport providers need to consider eco options such as electric car rentals, lower-emission flights, and alternative methods of transport if they want to hit the mark with this group. 

Flexibility is also a key factor when it comes to enticing post-pandemic travelers, who are understandably feeling apprehensive about booking a vacation. When asked which factors were most important if booking a trip tomorrow, 38% of consumers said free cancellation and rebooking, the highest of all factors. 

Where do they want to go?

Singapore, Japan, Australia, Italy, France and Canada are all among consumer’s top destinations.

Understanding the most-desired destinations for their target audience and how they want to travel can help travel providers predict demand and dial their services up or down accordingly. These insights, combined with data on their customers’ booking deal breakers can help brands create and promote the right deals that really hit the mark with their audience. 

6. Activities 

Whether it’s an action packed city break, or a laid back vacation on the beach, brands need to know what consumers are looking for. 

Gen Zs are looking for an experience. 

Factors like visiting a new place or culture, exploring the outdoors, once-in-a-lifetime experiences, and doing new, exciting things are all higher on the agenda for this group. When it comes to which activities they enjoy on vacations, Gen Z are ahead of other generations for saying action or adventure pursuits, and visiting theme and water parks.

On the other hand, baby boomers’ standout activities include sightseeing, visiting museums or galleries, and fine dining. 

Ensuring you’re offering the right activities for your target audience is vital. And knowing where to reach them is even more so. With many Gen Zs looking to plan ahead, showcasing activities alongside travel and accommodation bookings is more likely to prove a success. While baby boomers are more spontaneous and more likely to be open to booking activities while on vacation.

7. Reviews

How important is a customer review for travel brands? In short, very. With 41% of millennials saying they make decisions of what to book based on reviews, having negative, or no, reviews can have a serious impact for brands. 

Consumers aren’t booking just because somewhere looks good, they need to know it’s going to be good.

After the past few years of uncertainty, people are looking to guarantee a good experience.

Travel brands need to be shouting about their reviews, showcasing them on websites and social media, or working with brand advocates, so consumers can easily find them. 

Travel turbulence has thrown the tourism industry up in the air, but with the right data, it doesn’t have to be a bumpy landing. Knowing what consumers are looking for, can give brands a clear path to getting back on track, and be able to provide the best customer experience along the whole travel purchase journey.

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10 must-know travel trends for 2023

After a particularly turbulent time for the industry, (the pandemic cost the global tourism industry $935 billion in the first 10 months of 2020 alone), travel is gaining momentum again. But while travel is back on the cards, the landscape has changed. Travel brands are being forced to guess what consumers want now, and what will happen next. leaving travel brands to piece together what consumers want now, and what will happen next.

So whether you’re in the midst of planning travel packages, strategizing your next big media campaign, or deciding on what content to lead with to drive new bookings, here are the key travel trends you need to know for 2023. 

Key travel trends for 2023

  1. Staycays are here to stay
  2. Millennials are driving demand for pet-friendly vacations 
  3. Gen Zs are going it alone
  4. Millennials are splashing the cash
  5. Covid fears are waning
  6. Gen Zs are being seriously #influenced
  7. Baby boomers are craving familiarity
  8. Italy, the Caribbean, and Singapore are on travelers’ lust list
  9. Sustainability is hot on the agenda for millennials
  10. Booking flexibility is non-negotiable

1. Staycays are here to stay

The world has opened up, and so has the appetite to travel abroad. You may think that marks the end of the domestic vacay, but this isn’t the case. Around 90% of consumers say they plan to take a domestic vacation in the next 12 months.

It seems that staycations have captured the hearts of travelers, many of whom may have holidayed at home for the first time due to Covid travel restrictions.

So what is it about domestic travel that consumers love so much? Being close to nature, the beach/coast, and visiting family/friends are among the top reasons for their vacation. What’s more, 58% of domestic vacation planners say their top reason to holiday closer to home is to enjoy themselves and relax, showing that sometimes the simple things are the most important right now.

2. Millennials are driving demand for pet-friendly vacations 

Passport, keys, sunglasses, furry friend? According to our latest data from GWI Travel, over 1 in 10 millennials say they plan to travel with their pets. 

During the Covid lockdowns we saw a huge spike in consumers buying puppies, and now many new dog-owners are finding themselves with an extra passenger in tow. And it’s not just domestic vacations where dogs are getting in on the action. Eurotunnel reported a record-number of pets traveling on its services in August 2022, and new airline Akasa Air have pre-empted demand by announcing it will allow “domestic dogs and cats” on all flights. 

3. Gen Zs are going it alone

After 2 years of restrictions, Gen Zs are after a little adventure. Over a third of Gen Z say they plan to travel by themselves, showing there’s an appetite to be bold post-pandemic. TikTok is awash with videos with the hashtags such as #solotravel, #solotraveldiaries and #solotraveltips that provide inspiration, useful content and honest reviews of what it’s like to travel alone. 

Our freshest travel data set showed 35% of Gen Z think ‘safety of solo travelers’ was an important factor if they were booking a vacation/trip tomorrow, suggesting solo travel could be a lucrative market for brands to hone in on for 2023. Budget airline EasyJet is already tapping into this market, announcing that it’s extending its solo traveler discount after seeing a huge uptick in demand. 

4. Millennials are splashing the cash 

You may be forgiven for thinking that baby boomers are the most likely to push the boat out when it comes to vacations, but there’s a new big spender in town: the millennial. 

17% of millennials say they look for options toward the top range, or reach for the top-range option, which is the highest of all generations. They’re also the most likely to say they’re taking a domestic vacation as a luxury/treat for themselves or others. So if you’re a luxury travel brand, millennials are a key segment to win over. Whether it’s flight upgrades, premium room options, or duty free, you can count on millennials being front of the queue.

5. Covid fears are waning

After a confusing and worrying time for many, consumers’ confidence in travel is slowly building with Covid concerns no longer a top priority. When asked which factors were most important when choosing a destination, Covid-19 status/restrictions was outranked across all generations by factors such as fun/excitement, sights/attractions and cost/value for money. 

32% of travelers said Covid-19 entry requirements would be an important booking factor, and 28% said the same for Covid-19 case numbers, however, this pales in comparison to free cancellation/rebooking and hygiene standards which came out at 38% and 36% respectively. So while consumers are still conscious of Covid risks, they’ve got other priorities on their mind. Messaging on flexible booking policies and positive hygiene reviews are likely to be more persuasive to lead with than Covid-related assurances. 

6. Gen Zs are being seriously #influenced

What influences consumers’ decision on where to vacation? Across all generations, recommendations from family and friends came out on top, with 39% of respondents saying this influenced their decision. This was highest among Baby Boomers and Gen Z, but for Gen Z, there’s another factor that plays a huge role: social media.

60% of Gen Z say social media, whether in the form of ads or posts by friends/family or celeb/content creators, influences their decision about where to go on vacation. This is a clear indication to brands that ads and influencers are a particularly effective way to engage with Gen Zs and promote their travel offering. 

Want to know where to target them? According to our latest social media use by generation report, Instagram is the platform where ads resonate the most for Gen Z, with 24% of this generation saying they’ve clicked on a promoted post/ad on the site in the past month. 

7. Baby boomers are craving familiarity

Unlike Gen Z, baby boomers are less concerned with finding trendy or insta-worthy hotspots, and more about visiting destinations they know and trust. 

The most distinctive destination influencer for this generation is previous vacations they’ve been on. This group is much more likely than other generations to rely on their own past experiences.

In fact, 32% say they’d rather take a vacation somewhere they’ve been before. 

After the disruption of the pandemic, and with the cost of living crisis beginning to bite, who can blame them for hedging their bets? 

Other important factors for baby boomers include recommendations from family/friends (46% say this) and value for money (54% say this), which again highlights their desire to make low-risk decisions and book with confidence.

8. Italy, the Caribbean, and Singapore are on travelers’ lust list

Where are international vacationers planning to go? Most travelers are planning to visit locations within their own region. Italy is the top destination travelers in Europe are considering, with 29% saying they plan to visit, closely followed by Spain and Greece. 

A third of international vacation planners in North America say they plan to visit the Caribbean in the next 12 months, followed by Mexico and Canada. Brands should focus their attention here when promoting offers and packages to North American audiences. 

In APAC, Singapore topped the list of most sought after destinations, with interest at an all time high due to pent-up demand from the pandemic. Singapore Airlines recently announced an expanded flight schedule to keep up with growing demand from travelers. The second and third most popular destinations for APAC vacation planners are Australia and Japan. 

9. Sustainability is hot on the agenda for millennials

A travel trend that’s impossible to ignore is sustainability, but it’s safe to say some generations are more concerned than others. Of all groups, millennials care most about the carbon footprint of their travel, with 37% saying they’re very/extremely concerned. Gen Zs aren’t far behind, but only 18% of baby boomers say the same. 

When it comes to taking measures to limit their environmental impact, millennials are the most likely to pick a travel provider with a good sustainability/environmental policy and say they try to use local providers for services while on vacation. Brands already responding to this demand include Skyscanner, which recently expanded its Greener Choices tool (which helps travelers find lower-emission flights) to include electric vehicle booking options, helping travelers to travel in a more eco-conscious way. 

However, we also know that millennials are also the most likely of all groups to indulge in luxury travel so there’s an interesting tension here between intention and action. While they may be most concerned about their carbon footprint, that doesn’t stop them traveling. According to our latest Core data, millennials are the most active group of travel buyers.  

10. Booking flexibility is non-negotiable

Covid restrictions and the recent surge in flight cancellations left many travelers frustrated, and in some instances, out of pocket. Consumers are becoming increasingly wary of cancellations and delays, and as such, when asked which factors were most important if booking a trip tomorrow, free cancellation/rebooking came out on top (38% said this).  

Easy cancellation/rebooking also scored highly, showcasing consumers’ desire for greater flexibility when planning their vacation. Despite travel restrictions being lifted, consumers aren’t prepared to give up the peace of mind that free and flexible booking policies afford them. 

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3 ways to activate your data and create digital ads your audiences love

It’s no secret that consumers are becoming harder to reach with ads. In fact, a fifth of people avoid all types of advertising, meaning brands need to be even more strategic with their ad planning in order to succeed. 

To navigate this tricky terrain and drive ROI from online advertising, brands need on-demand insights more than ever. But for data to become an integral part of every ad campaign, it needs to work hard, and deliver tangible results. 

Simply having the data isn’t enough to guarantee success. In reality, it doesn’t matter how great your data is if you don’t know how to use it. So, what does it actually take to turn data into action?

1. Embed it into your workflows 

Syncing your audience data into your ad platforms is a foolproof way to ensure your ads are going to the right audiences. Our ad platforms integration provides a direct path from identifying an audience, to activating ad campaigns.  

Simply build your audience and plug it in across your chosen ad platforms. 

Not only does it give you a greater level of control over your ads by allowing you to retain the level of detail and granularity in your research, but it also saves time and removes manual error. Anyone in your team can create an audience and push it into a new or existing ad campaign, ready to be used.  

Our ad platforms integration is in beta, and available to all GWI users across Facebook, Instagram, Messenger, TikTok, Google, YouTube, and more.

2. Create a single source of truth 

Shared access to consistent data for all key stakeholders is an important way to align teams, ensuring all activity is tied to your core objectives. It provides a clear focus for all teams and a single source of truth to base business decisions on. 

Often, research is conducted by one person and utilized by another, meaning audiences have to be manually replicated, so they’re never quite the same. For instance, a researcher may build an audience and pass it over to the digital ads team to activate. They then have to build a replica of the audience within the ads platform, based on their interpretation of the audience provided. While it’ll likely be similar, it’s not the same audience. 

In the GWI platform, you can create audiences that can be shared across your business and pushed consistently to ad platforms, ensuring no key insights are lost during your end to end processes, and all teams are working from the same, consistent data. 

3. Keep it fresh 

Actionable data needs to reflect current trends and attitudes. Only with fresh data can stakeholders uncover new insights about their audience and leverage them to boost their strategy. It’s the key to driving agile and effective marketing campaigns – especially in fast-moving markets like travel and fashion.

A clothing retailer may run ads on a particular style of clothing based on what’s trending at the time for their Gen Z audience, but styles can go out of favor as quickly as they come in. Having access to a regularly updated data set allows businesses to keep a pulse on trends, and understand what will resonate with their audience best. 

That’s why we offer our monthly data release, GWI Zeitgeist to all existing users, at no additional cost. 

These steps will help businesses create truly data-led campaigns that resonate with their audience – at a time when consumers are radically rethinking their spending habits. 

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How to nail your marketing messaging with audience profiling

Strategic messaging is nothing new, but now more than ever, brands need to be sure what they’re saying will resonate with their target consumers across channels and touchpoints.

We’re back to run through the basics of marketing messaging, including how you can leverage audience profiling to craft a message that converts.

What is marketing messaging?

Put simply, marketing messaging is the way your brand speaks to your customers and prospects; it encapsulates what you say, how you say it, and how it makes your audience feel. 

It spans all marketing channels, from social media posts and email marketing communication, to customer service interactions and website copy.

What makes a great marketing message?

Every business needs a marketing message, whether they know it or not. Get it right, and you’ll grab the attention of your target consumers, and inspire the trust and motivation they need to choose your brand over your competitors.

Your message is essential because it’s what makes meaningful connections with your target audience. But without knowing what a meaningful connection looks like for this audience, it’s impossible to craft a message that’ll stick.

A common mistake is making your message all about the product, rather than how the consumer will benefit from buying it. In strategic communications, the brand is well aware of the consumers’ perceptions and needs, and has the message to match.

Understanding these perceptions is where great messaging starts.

Not having a well-researched message based on absolute truth is no longer a viable option for marketers. The digital arena is complex. It’s more consumer-centric. It’s more real-time. And what you put out there could make or break you.

That’s why audience profiling is more important than ever.

How to nail your marketing message with audience profiling

Consumer data that analyzes not only the behaviors of your target consumers, but their perceptions, attitudes, and motivations, will give you the right foundation to create an impactful message.

This gives you the upper hand, so you know what to say.

But to reach the core universal truths that make a message resonate, it means turning this data into actionable insight. Here’s how.

1. Look at your audience segments and validate your assumptions

Who are your audience, and what do they care about? Take a deep dive into your audience segments to understand their characteristics and behaviors, and what makes them unique. You may uncover key insights on your audience’s spending habits, such as their propensity for impulse purchases, or whether they’re prone to hunting around for the best deals, that help shape your messaging strategy. 

The more you know about your audience, the easier it is to tailor your message to ensure it strikes the right chord.

Say for example you’re a travel operator, looking to create the perfect package holiday aimed at baby boomers. You may assume baby boomers will respond best to messaging that promotes luxury and indulgence because statistically, they’re more likely to fall into the high-income bracket than other generations. In fact, baby boomer vacationers come out on top for saying they’re price-conscious, so messaging around value for money and cost savings may be more persuasive. 

2. Identify the problems

What issues are my target consumers facing and how can my product solve them? Tune into your audience’s world to find out what matters to them most, and how this may impact their buying habits. Are they looking to cut back on their spending as the cost of living hits? Perhaps sustainability is top of their agenda. 

Dig deeper to understand to what extent their values impact their purchasing behavior and decipher which marketing message will be strongest. Is their desire to reduce their carbon footprint outweighed by their need to save money? 

A great example of this comes from independent agency, Bright/Shift, who were tasked with creating a high-impact go-to-market strategy for their sustainable furniture client. They analyzed their target audience, and found that while sustainability was a cause they cared about, it was the 5th biggest purchase driver, compared to price, which was 2nd. They also found reviews to be a huge driver for their target audience. 

As a result, they focused their messaging around ‘free delivery’ and online reviews, with a secondary focus on promoting the green value of the product. This had a significant impact on their messaging and promotion strategy, driving exceptional results for their client. 

3. Analyze current perceptions of your brand

What are the current perceptions of your brand, and which ones do you want to challenge with your messaging? Your brand perception can, in some instances, hinder your sales potential, so to engage new audiences, you need to understand the misconceptions you need to shift.

Perhaps your brand has been traditionally associated with one demographic, and now you’re trying to appeal to a digital-savvy Gen Z audience. Maybe your brand has been perceived as indulgent or unaffordable, and you’re looking to reposition your brand to appeal to a wider audience, much like British retailer M&S. Whatever it is, start with data to understand the messaging and values that resonate with your target audience most. 

4. Stay true to your brand values

While you may be trialing different messages for different audiences, your brand TOV should always stay consistent. Think about your brand values and vision when crafting your message, making sure your message is aligned. For example, as a clothing brand, it’s no good promoting a message about must-have trends if one of your core values is about timeless, ageless fashion. 

Not only will this help you refine your messaging, it’ll also ensure you can substantiate your claims, resulting in greater trust from your audience. 

Testing your key messages against your value proposition is also an important way of connecting the dots between your message and your customers’ pain points. If your value proposition is to be ‘the best value’ or ‘easiest to use’ option on the market, it’s essential to reflect this in your messaging, be that directly or in a more nuanced way.

5. Test and iterate 

You won’t always get it right every time, and that’s okay. The answer? Test, test, and test again. Different messages will resonate with different segments of your audience, particularly if you have a broad customer base. Always refer back to your audience profiling data to guide you, and be sure to check in with your audience regularly to see what’s new in their world. 

Take time to A/B test different email subject lines, social media posts, and ad messaging to understand which messages land best with different audiences and find your winning formula. It’s worth remembering different messages will perform better on different channels, depending on who you’re targeting and what stage of the purchase journey they’re at, so consider this as you plan your engagement strategy

The bottom line 

To create a message that converts, you need to think audience-first. After all, it’s not about the product, it’s about how it can help your customer with a real-life problem. Understanding their quirks and purchase habits means you can lead with the messages that are most likely to resonate, and position your brand as the top choice for your target consumers. 

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Measuring the value of audience profiling

The power of audience profiling lies in the ability to target your ideal customers by understanding exactly what makes them tick. Without it, you’re reducing your chances of landing effective marketing campaigns.

But the problem is, attributing audience profiling directly to revenue results is a challenge all marketers face. How can you tell if it’s a worthwhile exercise? It’s important to set clear, specific objectives from the beginning to help you measure success.

Here are five signs audience profiling is delivering the value you deserve.

1. Ad effectiveness and ROI are improving

Wondering whether ad campaigns are really resonating with your target audience? Look beyond sales figures. Increased ad clicks, conversions, and customer engagement all indicate effective campaign performance.

For best results, fuel ad campaigns with deep audience insight – you’ll connect with the right leads at the right time, by appealing to their specific interests. Of course, you’ve already identified these in audience profiling. 

If you’re not seeing fruitful results at the end of the pipeline, you’ve lost people along the way.

Never assume anything about your consumers, as the market may have shifted overnight. It’s crucial to review your audience profiles regularly to see if consumer behavior or sentiment has changed. The more targeted your marketing is, the stronger your results will be.

Rule of thumb? Lead with insight, and the ROI will follow.

2. Personalized campaigns are performing

Once you know who your target profiles are, you can personalize campaign messaging to resonate with them – or even challenge their perceptions to drum up engagement.

Consider creating buyer personas to encapsulate the qualities, behaviors, perceptions, and attitudes of the segments you’re targeting. 

Having target personas at the ready will help guide future campaigns to success, as your whole marketing team can quickly get to grips with the needs and wants of different profile groups within your audience pool. 

You can then create more tailored campaigns with a convincing message and fluid user journey to better target them. It’s all about building trust and cementing a solid relationship with your audiences.

Rich consumer insights like this are a huge competitive advantage. If you’re getting customized comms right, you’ll see conversion rates rise, cost per lead fall, and more people engaging with your brand. 

And all of that gives your ROI a juicy boost too.

3. Audience engagement is up, up, up

If personalized campaigns are performing well, you can bet your bottom dollar customer engagement is up too. For example, you may notice a rise in people following you on social media, clicking through from emails, or commenting on your ads.

Understanding which platforms or marketing channels your customers use regularly, and when, where, and how they interact with them is key. That’s why profiling audiences is a cost-efficient way to focus your marketing efforts.

Audience profiling also reveals valuable insight into what consumers expect from your organization. 

Implement this knowledge into brand and product development to show audiences you’re listening to what they want. That’s a significant return on investment in itself; the ideal foundation to build positive brand sentiment and long-lasting, authentic relationships with your customers that keep them coming back. 

Here’s to gaining and retaining market share.

4. New and existing business is booming

However you reach them, attracting new customers is a pretty clear indicator your audience profiling is bang on the money. 

By putting specific profiles or personas at the center of everything you do and seeing results, you know you’re hitting the sweet spot and converting leads effectively. 

Increased brand interaction is also a good sign, as you’re demonstrating your value to new customers and building trust.

As for existing customers, it’s worth checking in with your revenue team. A rise in upselling is solid proof you’re offering the right solutions to the right people to help solve their problems and grow the business. And if those loyal people happen to fall under your audience profiles? Well, the proof’s in the pudding.

Where sales interactions are failing, it could be time to reassess your audience profiles. Who knows? Perhaps their needs have changed, and you’ll need to pivot your targeting (or even your business) to align with them. Or you just might find your niche.

Whatever the reason, audience profiling is a quick and easy way to investigate drops in performance and evaluate whether you’re still appealing to your ideal customers.

5. A new angle reveals itself

Audience profiling gets you close enough to consumers to see where the gaps are in your market. Things your competitors haven’t caught on to yet.  

This could stem from a single, surprising audience insight that turns your marketing on its head. 

For instance, did you know that since 2018, beauty and cosmetics have proven to be the fastest-growing interest among male consumers, climbing 21% in this timeframe? Or that among secondhand buyers, 63% buy luxury clothing items yearly, and invest in art, antiques, and gold?

These unique audience insights are game changers. By looking through a lens of rich demographic and psychographic data, you’ll shine a light on why consumers are behaving, thinking, feeling, or behaving a certain way.  Bringing you closer to the real people behind the numbers, you’ll uncover new opportunities to differentiate your brand from competitors. 

Undoubtedly, that’s a great way to measure audience profiling effectiveness, as it’s giving you the context and actionable insight you need to nail every single campaign. 

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Getting to know secondhand buyers 

When Macklemore’s 2012 single Thrift Shop became a hit, it pushed secondhand shopping into the spotlight; but this wasn’t enough to change people’s general views on it. As a 2013 Time article put it, “apparently, flannel zebra jammies only look good in music videos”. 

eBay was turning some heads back then, yet many would still hear words like ‘secondhand’ or ‘thrift’ and think ‘old’ or ‘tatty’. 

That’s not the case today. Demand for ‘pre-loved’ clothing soared after this year’s Love Island contestants paraded around it. This amped up #secondhandseptember, a campaign encouraging consumers to buy pre-owned goods for 30 days.

With this trend stepping up, now’s a good time to reflect on how it’s developed, and consider the ways retailers can better cater to today’s growing category of secondhand buyers.

Buying secondhand is no longer taboo

So many factors have helped the secondhand market scale up. For starters, the pandemic demonstrated the value of community, making certain groups more open to the idea of sharing. 

More importantly, online resale marketplaces like Depop, Poshmark, and Vinted have made a lot of headway in recent years, giving the sector’s image a fresh coat of paint. Vinted’s “Taking secondhand clothes out of the closet” ad even won Campaign magazine’s 2022 media award for retail

There’s still work to be done, and the old ‘new is best’ way of thinking won’t disappear overnight, but these awareness campaigns have clearly had an impact.

Year-on-year, there’s been a 12% rise in Americans saying they’re comfortable buying pre-owned items rather than new ones. 

And our data highlights just how far we’ve come; a quarter of all online shoppers now buy secondhand.

Plus, while the focus tends to be on clothes, other categories are getting in on the action. IKEA’s buy-back initiative put furniture on thrifters’ radar, and art, books, and electronics are also popular on online marketplaces

With all this going on, we expect this space to keep on growing. For companies hoping to succeed in it, here are the main things to know about secondhand buyers.

They’re big spenders

Thrift shops started out as places of sanctuary for those in need of affordable items, so it’s easy to assume that those buying pre-owned goods are generally low earners. But this idea doesn’t check out anymore, if it ever did in the first place. 

Secondhand buyers are actually much more likely to have high purchasing power (+26%) and to say they buy premium products (+66%) than average. Though, this doesn’t mean they throw their money around; more agree that they spend time looking for the best deals (+18%), a sign they’re strategic with their finances.

This points to a key aspect of the secondhand market: investment pieces. These purchases can be aspirational, vintage, or rare – items like Audemars Piguet watches, for example, which have an average price of £120,000. And many shoppers are on the hunt for these collectibles. 

63% of this group buy luxury clothing items yearly, and they stand out for having investments in art, antiques, and gold. 

High-end brands tend to be more resilient during recessions as some consumers look for ways to treat themselves or get the most out of their money. Hermes is one that did surprisingly well during the 2008-09 financial crisis, which can be explained by its bags having a limited supply and the ability to grow in value over time. 

Platforms like TheRealReal have pushed secondhand indulgences since they started up, and interest in them seems to be creeping up as designer companies raise their prices and cut back on supplies.

The demographic breakdown of this audience will probably change slightly as the cost-of-living crisis worsens and more people start seeking out secondhand bargains. But premium brands in particular have a lot to gain by tapping into this market, and they can use the lessons offered by existing resale platforms – who have been around for longer and come to grips with marketing to this in-demand bunch. 

Sustainability is just one piece of the puzzle

In 2021, we looked into the various reasons consumers gave for taking part in Veganuary. It’s usually linked with efforts to save the planet but, while a big part of it, more took part for a personal challenge or for health reasons than environmental ones. And secondhand buyers’ motivations aren’t so different. 

In January, 38% of this group said they purchase pre-owned items to reduce their environmental impact, leaving us to fill in the other 62%. 

Secondhand buyers skew young and female, and if there’s one thing we know about Gen Z women, it’s that their eco attitudes are complicated. Environmental concerns have motivated many to toy with plant-based diets and pre-loved clothing, but large numbers continue to buy from fast-fashion brands

It’s often about reducing the number of times they buy new things, rather than putting a complete stop to this behavior, and they’ll often prioritize image over eco-friendliness when making decisions. In fact, more say that lots of “likes” or good comments on social media would most increase their likelihood of purchasing a product than knowing an item or company is environmentally friendly. 

Being green is a powerful hook among secondhand buyers and retailers should keep refering to it in their campaigns – especially as these shoppers are more eco-conscious than most and want to impress their followers by making good lifestyle choices; but brands shouldn’t depend on it.

Now that more companies are getting involved, and sustainability is becoming more of a luxury due to inflation, it might not be enough to give players a competitive edge. Luckily, there are other ways for them to stand out. 

It’s about the journey, as well as the item

When we asked secondhand buyers to describe how the internet positively impacts their life, they stood out most for saying activism, community/interests, and relationships. Their social media usage is also characterized by apps like Clubhouse, Reddit, and Discord – platforms that open the door for conversation. 

As CEO of Depop Maria Raga points out, their site is much more than a place to buy and sell: it’s a “community of like-minded creatives, young entrepreneurs, and sustainable-enthusiasts”, again reminding us that eco activists represent a fraction of all secondhand buyers and their motives.

Chart showing second hand buyers values, interests and reasons for using social media

Many people log onto resale apps to find unique items that’ll make them stand out from the rest and to see what’s trending. Fashionistas, for example, use them to stay on top of what’s in vogue and ahead of mainstream styles. 

Retailers exploring rental, resale, or take-back schemes could therefore benefit from building a space for their customers to gather and share. 

This is something resale platforms do very well; those who use Vinted are even called Vinties, while Poshmark users often refer to themselves as Poshers. 

Ownership is less important among secondhand buyers, but they still need to feel comfortable borrowing and buying from each other, and a strong sense of community is the solution. 

H&M’s rewear site, Pretty Little Thing’s online marketplace, and ASOS’s vintage boutique forum are all a nod in this direction, and there’s scope to take this further. 

Brands can tap into their creative energies

Another thing secondhand buyers love are opportunities to get creative. Over a third are interested in handicrafts; and in January, searches for ‘upcycled’ and ‘repair kit’ rose 40% and 21%, respectively, on eBay compared to the month before.

As more search for one-of-a-kind pieces and aim to give their possessions a second lease of life, they’re learning to restyle and upcycle them.

When DIY clothing took off during lockdowns, companies like Alexander McQueen and Dior set up Instagram tutorials or challenges in the hope of inspiring fans to do exactly that. And others can keep this enthusiasm alive, especially now many consumers consider themselves creators or make a living from their hobbies. 

PLT’s marketplace even showcases each month’s top sellers and creators, which is just the kind of recognition these buyers are after. 

Chart showing how second hand buyers would describe themselves

As a group, they want to be inspired and put to the test, and anything that improves their online image or reputation stands to do well. 

Along with democratizing video production, apps like TikTok gave aspiring designers a platform, and secondhand buyers are seizing the day. Compared to other TikTok users, they’re twice as likely to have participated in a brand’s hashtag challenge in the last month. 

So, the circular movement not only incentivizes companies to sell their old stock to customers, it gives them the chance to work more closely with creators and use their insight to build new products around upcoming trends. 

Those able to empower their followers or teach them something new are ultimately set to build the strongest relationships with secondhand buyers – who can style their products in an infinite number of ways, making them relevant to far more people. 

‘New’ doesn’t have to mean store-bought 

Largely thanks to resale platforms, ‘secondhand’ has taken on a whole new meaning, and today’s buyers reflect this. They’re forward-thinking, imaginative consumers looking to stay ahead of the curve, whether that’s achieved through their fashion choices, eco-decisions, or online reputation. 

Going forward, retailers can use the data we have on this group, as well as tips drawn from existing players, to leave their own stamp on this thriving market. 

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5 key characteristics of US Generation Alpha 

Baby boomer, Gen Z, millennials, they get talked about a lot. But what about Generation Alpha? Who are they?

Who are Generation Alpha?

The first letter of the Greek alphabet for the first generation to be born solely after the start of the 21st century. This bunch of 8-15 year olds share their birth years with the ipad, video doorbell, facial recognition, streaming services and 3D printing. No wonder they’re tipped to be the most digital savvy generation.

What makes Gen Alpha USA unique?

Despite sharing some similarities with Gen Z and millennials, (there’s a reason they’ve been dubbed ‘mini-millennials), Gen Alpha as a generation are unique in many ways. Interestingly, there are also huge variances between kids across the globe. Between 8-15 is a key age, a period of flux in every child’s life and it varies around the world. So, what’s the stand outs for US Gen Alpha? We’ve taken a dive into the 5 key Generation Alpha characteristics that set kids in the United States apart.

US Generation Alpha characteristics 

1. They’re focused on their family and the future

Their formative years have been shaped by a global pandemic, so it’s perhaps unsurprising that many of Gen Alpha can be defined by their worries towards becoming ill, and missing out on spending time with family. Compared to the rest of the world, where we’ve seen the opposite, 26% of American Gen Alpha are worried about not seeing their family enough. With more saying this than in 2021, US Gen Alpha’s attitudes towards their family priorities could be a deep-rooted and long-lasting after effect of Covid-19.

By comparison, worries about falling behind at school are down on last year, with the biggest fall in numbers saying this is a concern for them. Instead, US 12-15s are looking to the future, with getting good grades remaining the top attitude toward school, and 43% believing it’s important to go to college. 

2. They’re climate advocates 

While it might not be as high a priority for US Gen Alpha as it is for older generations in the rest of the world, climate change and the environment is still important. Caring for the planet is in the hearts and minds of Gen Alpha kids across America, with many increasing their activism to implement sustainable change at a systemic level. 

US Gen Alpha don’t have as much control over waste management in their households, but their mindset around this topic is close to that of Gen Zs when thinking about the bigger picture around sustainability. Gen Alpha is looking to their government and brands to lead the charge with climate change and making sustainable products more available to them. 

3. They’re passionate about inclusivity

According to the US Census, Gen Alpha will be the most diverse generation in history, and it’s shaping kids’ expectations. They’re looking for representation and inclusivity, and helping people is the number 1 priority for 12-15s in the States. Over 60% want to protect people from bullying and for everyone to be treated the same. These attitudes aren’t based on a Disney-inspired fairytale world, but a long-lasting desire to create a safer world for all.

3 in 10 Gen Alphas aged 12-15 believe it’s important to see all types of people in TV shows and movies. 

Representation of ethnic and minority groups in games, TV, movies and media is key for this audience, helping kids in America to feel confident and empowered. 

4. They’re spending more time online 

Kids in the US don’t behave like kids globally when it comes to screen time. After Covid, many kids started taking a step back from their screens, but not in the States. Here, it shows no sign of easing off on the gas pedal. Parents are saying their children are using devices more frequently than last year, and it’s impacting on in-person experiences. Gen Alpha kids rank playing video games and scrolling on social media higher than spending time with friends, and joining after school clubs. Sports participation has seen the biggest drop in numbers, with 11% less playing after school and 17% less on the weekends. 

And increased screen time is having another negative effect. Compared to the global average, US teens are 41% more likely to say they post everything they do on social media. But 11% less are saying it makes them feel good about themselves and 19% less are saying they think it shows people’s real lives, so while they may be more active, many are having a worse experience. 

5. They love a trip to the movies 

Going to the cinema is a classic pastime for kids spanning generations, and it’s no different for today’s Generation Alpha. We’ve seen a 39% increase in US 12-15s who say the movie theater is their favorite way to watch movies, a higher number than the global average. With many of the kids of today wanting to keep up with what’s trending, the opportunity to see films as soon as they come out is too good to miss. 

But entertainment doesn’t just have to be visual for Gen Alpha. 

Audio content like podcasts has seen a 10% rise in interest since last year. 

Many in this generation want to listen to comedy and gaming related podcasts, and they also want to educate themselves, and energize their creativity. Despite a notable rise in screen time, US kids are still finding the time to switch off and simply listen. 

Key takeaway for brands? Gen Alpha need brands to match their values

With these five key characteristics defining Generation Alpha, brands looking to understand and engage this audience need to match their morals and keep in mind the things that are important to the consumers of tomorrow. 

  • Inclusivity and representation isn’t just a HR requirement, it’s an intrinsic need for Gen Alpha. Fostering a culture of acceptance is the ONLY way. 
  • Kids are looking to their parents, their government, and their favorite brands to help them make a change in the world around sustainability.
  • While they might spend most of their time online, connectivity and authenticity are a big deal to Gen Alpha. Brands who appear insincere or out of touch won’t get far with this crowd. 
  • Offering a space where they can be themselves, connect with family and friends, as well as express their creativity is super important. Rising interest in gaming, building worlds, and having fun are the defining characteristics of this generation.

So there you have it, Generation Alpha – the first of its kind, and determined to forge their own path. 

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